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Tennessee Athletics to Use Fan Text Messaging System For 2010 Season

Tennessee Athletics in conjunction with InStadiumSolutions (ISS) will introduce a fan text messaging communications system at Neyland Stadium, beginning with the Sept. 4 game against Tennessee-Martin. This system created by ISS allows fans to request immediate assistance from event management personnel through a text message.

"This system allows us to increase our efficiency addressing fans' needs in a simple and effective way," Assistant Athletics Director for Event Management David Elliott said. "Through the fan text message system, we hope to enhance our customer service for the fans while attending a Tennessee athletic event."

From a personal cell phone, fans can text "Vols" followed by a space the issue and location of the incident, including the section number, row and seat number, to 69050. The fan will then receive an automatic reply message acknowledging the receipt of their message, or if there is insufficient information it will ask for a more complete message. Stadium staff, security or emergency personnel will then respond to the incident site.

Fans can text requesting assistance for a variety of issues including, but not limited to medical, security, fan disturbances, lost children and customer service issues. Standard text messaging rates apply. This system will also be utilized at Thompson-Boling Arena during basketball games.

Fan Text Message System FAQ

Q. How does this text system work?

A. Fans needing assistance in Neyland Stadium can contact the event management staff by sending a text message to 69050. The message should include the word "VOLS" followed by a spacealong with the issue and location. Fans will receive a message indicating the message has been received and assistance is on the way.

Q. What number will fans text?

A. 69050 (Do NOT include 865)

Q. What should be included in the body of the text?

A. Fans must text "VOLS" followed by a space then the issue and location. Be sure to include your section number, row and seat number.

Q. What are some examples of issues in Neyland Staduim?

A. Fans needing assistance for a variety of issues including but not limited to:

  • Medical
  • Security
  • Fan Disturbances
  • Customer Service Issues

Q. How quickly will someone respond?

A. Once the message has been sent, fans will receive a message indicating the message has been received and assistance is on the way. If information is missing, fans will receive a text indicating a more information is needed.

Q. How much will this cost?

A. Standard SMS rates apply. Fans need to check with their service providers for specific text message rates.

Q. Who will respond?

A. Depending on the issue, medical, security, or event management personnel will respond.

Q. Where can fans find the number in Neyland Stadium?

A. The number will be posted throughout the stadium, and can be seen sporadically on the video-board and/or digital banners.

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