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What is Print at Home?

Print at Home is an electronic delivery method by which your tickets or items are e-mailed directly to you immediately after your purchase. You will receive two e-mails after your purchase; the first will be your Print at Home e-mail with your tickets attached, the second will be your order confirmation e-mail (does not include tickets).

Why use Print at Home?

• Avoid waiting in "Will Call" lines to pick up your tickets.
• Prevent your tickets from getting lost in the mail.
• You can print or reprint your tickets anytime prior to an event if they are misplaced.

How do Print at Home tickets work?

The ticket that is e-mailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event. If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.

What software/hardware do I need to use Print at Home?

• You will need Adobe® Acrobat® Reader® version 4 or higher.
• Any ink-jet or laser printer (black & white or color) with a resolution of 300 dpi or greater.

Note: Please print your tickets on 8.5" x 11" size plain white paper.

Why haven't I received my Print at Home tickets?

1. Make sure you have used the correct e-mail address.
2. Check your junk mail folder.
3. Make sure that your spam guard and junk mail settings allow you to receive e-mails with attachments.
4. Add our e-mail address, volstix@utk.edu, to your list of trusted e-mail addresses.

What if my tickets did not print correctly?

1. Open the attachment that came with your e-mail.
2. Save the attachment to your computer.
3. Try to print your tickets again.

Who do I contact if I still need assistance?

Please contact the UT Athletic Ticket Office between the hours of 8:30 am and 6:00 pm, Eastern Time, at 865-656-1200 for further assistance.