General Ticket Information
There are no refunds or exchanges. Everyone, regardless of age, must have a ticket to enter any University of Tennessee ticketed athletic event. Photo ID is required to pick up tickets at Will Call.
Week Day Walk Up Sales and Will Call
The ticket window at Thompson-Boling Arena is open 8:30 am - 5:00 pm Monday - Friday. A photo I.D. must be presented by the ticket purchaser to pick up Will Call (pre-purchased) tickets. To make arrangements for someone other than the ticket purchaser to pick up tickets, please contact the Athletic Ticket Office in advance at 865-656-1200.
Gameday Sales and Will Call
Everyone, REGARDLESS OF AGE, must have a ticket to enter. Will Call (pre-purchased tickets) that have not been picked up prior to game day will be available at the venue. Ticket Purchaser must present a valid photo i.d. when picking up pre-purchased tickets.
Football: Gate 21 at Neyland Stadium, four hours prior to kickoff until halftime.
Basketball: Thompson-Boling Arena Weekday Games: 8:30 am until halftime; Weekend Games: three hours prior to tipoff until halftime.
Baseball: Lindsey Nelson Stadium two hours prior to first pitch.
Softball: Sherri Parker Lee Stadium one hour prior to first pitch.
Volleyball: Thompson-Boling Arena one hour prior to start of match.
Gate Open Times
The following are times gates/doors open for home events at Tennessee:
Football: 2 hours before kickoff
Men's Basketball: 90 minutes before tipoff
Women's Basketball: 1 hour before tipoff
Volleyball: 1 hour before match start
Baseball: 2 hours before first pitch
Softball: 1 hour before first pitch
Soccer: 1 hour before match start
Tennis: 2 hours before first match (for most home matches)
Outdoor Track: Gates open at all times
Swimming & Diving: At least 30 minutes before start time (Aquatic Center is also open during regular business hours.)
Faculty Staff Tickets
Full-time UT employees can purchase up to four (4) season tickets at a reduced rate for Football, Men's Basketball and Women's Basketball. No donation is required for purchase. Contact the Athletic Ticket Office at 865-656-1200 to purchase season tickets. There is no discount for individual game tickets for these sports.
UT employees with valid staff I.D. receive a complimentary General Admission ticket for regular season Baseball and Volleyball games and a reserved bleacher seat for regular season Softball games. To receive complimentary ticket, the UT employee must present valid I.D. at venue ticket window.
To apply for Faculty/Staff season tickets, please click here.Transferring Ticket/Priority
Please call the Tennessee Fund Office at (865) 974-1218.Address Changes
Changes to ticket account mailing and/or billing addresses, email address and telephone numbers can be made by logging into your online ticket account or by sending, in writing, to the Athletic Ticket Office. Written requests should include the name on the ticket account, the ticket account number, and any information that needs to be updated on the ticket account. Only the account holder with appropriate authorization can make changes. Written request can be sent to P. O. Box 47, Knoxville TN 37901-0047, faxed to 865-974-0115, or hand-delivered to the Thompson-Boling Arena ticket windows during regular office hours at 1600 Phillip Fulmer Way. For more information, contact the ticket office at 865-656-1200.